Processing usually takes 5–10 business days, then delivery takes around 7–20 business days depending on your location. During busy periods such as holidays and sales, it can take longer.

All orders ship from our warehouse in China. Because of this, delivery takes longer than ordering from a local store.

You'll receive an email with a tracking link once your package ships. Tracking can take 2–5 days to start updating, so don't worry if it shows no movement at first.

Import duties, VAT and other taxes depend on your country and your order value, and the rules change often. Our prices don't include them, so you may be charged by customs or the carrier on delivery. The buyer is responsible for these fees, and we can't predict the amount, so please check your local rules if you're unsure.

If your item arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and photos, and we'll send a replacement or refund you. We don't accept returns for change of mind.

Please wait for the full delivery window (up to 20 business days, more during peak periods). If your order still hasn't arrived after that, contact us with your order number and we'll investigate with the carrier, then reship or refund you if it's lost.

Approved refunds are issued within 3–5 business days to your original payment method. Your bank may need a few more days to show it.

We can change or cancel an order only before we have dispatched your items, usually within 12–24 hours of purchase. Contact us right away with your order number.

We ship worldwide. A few remote regions or restricted destinations may not be available, so if your country doesn't appear at checkout, contact us and we'll let you know if it's possible.

Contact us right away with your order number and the correct address. We can only update it before your order ships. After that, we can't redirect the package, and reshipping to a new address may cost extra.